The Department of Veterans Affairs has been dogged for years by complaints that the claims process is painfully slow. Now, a recent inspection by the VA Office of Inspector General shows exactly how difficult it can be to physically manage the volume of those cases.
At the VA’s Winston-Salem Regional Office in North Carolina, an estimated 37,000 claims folders had been stored on top of file cabinets, according to the Inspector General’s report released last week. Those piles had been stacked two feet high and two rows deep. The file cabinets were so close to each other that drawers could not be opened completely. More files had been stored in boxes on the floor and stacked along the wall.
The actual care I’ve received through the VA is fine. But dealing with the bureaucracy was a flaming pain.
Of course, that’s because they have limited resources for a population that has potentially unlimited claims for care. Decisions have to be made as to who will receive care, and how much care they will receive.
Unlike Obamacare. Totally!